Passion Struck with John R. Miles

Claude Silver On: Using Heart Leadership to Create Emotional Optimism EP 101

January 25, 2022

In this episode, John R. Miles is joined by Claude Silver, Chief Heart Officer of VaynerX, the host of the emotional optimism podcast, and a pioneering world leader in the power of heart leadership.

They discuss her role as the Chief Heart Officer and how it differs from a typical chief human resources officer. Miles and Silver explore what it means to have strong-hearted leadership and why misery attracts misery, but, simultaneously, the right kind of company can help heal misery. They discuss what it means to have emotional optimism and its role in someone having a positive and purposeful life. Her goals from Emotional Optimism which personal prescription of leadership tips, empathetic food for thought, and courageous and real convos! Claude Silver reveals her favorite things about working with Gary Vee and so much more.

This conversation serves as a sort of “masterclass” on the science of emotional optimism and strong-hearted leadership which impacts passion, purpose, and performance.

New to this channel and the passion-struck podcast? Check out our starter packs which are our favorite episodes grouped by topic, to allow you to get a sense of all the podcast has to offer. Go to

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4x4x48 Challenge in Support of Special Forces and Veteran Non-Profits

We have an exciting and important announcement. I was asked by my friend, retired Green Beret Andrew Marr, and his brother Adam Marr (Army Apache Pilot) to sponsor, fundraise, and participate in this year's 4x4x48 challenge. This challenge is a cause near and dear to my heart as I am one of the veterans that these organizations have helped overcome my struggles with mental health and the long-term impact of Traumatic Brain Injury. If you are interested in supporting our efforts, please go to:


  • 0:00 Show Introduction
  • 1:40 4x4x48 Challenge
  • 2:56 Introducing Claude Silver
  • 4:28 BetterHELP 6:22 What is a Chief Heart Officer?
  • 9:13 Confronting employee disengagement
  • 12:48 Defining heart leadership
  • 14:40 Importance of relationship building
  • 18:00 Importance of emotional intelligence
  • 22:42 Importance of empathy
  • 23:30 Emotional optimism
  • 31:00 It's not about being right, it's being better
  • 36:31 Importance of emotional agility
  • 38:45 Can't achieve success without pain
  • 40:44 How a company can build a heart culture
  • 44:05 Speaking with your feet
  • 47:01 The Yes virus
  • 52:31 What is Gary Vee like as a boss
  • 56:20 Rapid Round of Questions


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A Whole New Mind by Daniel H. Pink

Broken Horses: A Memoir by Brandi Carlile

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John R. Miles is a globally recognized high-performance coach, life and business strategist, military veteran, and one of the most-watched quoted and followed personal growth trainers globally. John is a highly sought-after speaker, coach, author and makes frequent media appearances to discuss how to transition from being passion struck to becoming PASSION STRUCK! He is passionate about being the catalyst who helps individuals expand into the most excellent version of themselves, unlocking the most legendary life possible.


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